Public Grievances & Complaints

Alfalfa Fire District is committed to providing professional service to our community. If you have a concern, complaint, or grievance regarding District operations, personnel, services, or other District-related matters, you may submit a grievance using the options below.

Point of Contact

Chad LaVallee, Fire Chief
Email: clavallee@afdist.org
Phone: 541-382-2333

District Address (In Person or Mail)

Alfalfa Fire District
25889 Alfalfa Market Rd
Bend, OR 97701

Hours of District Operation

Fire Station Office Hours: Monday–Friday, 8:00 AM–5:00 PM
Fire Chief Office Hours: Monday–Friday, 8:00 AM–12:00 PM

How to Submit a Grievance

Grievances and complaints may be submitted in any of the following ways:

• By Email: Send your written grievance to clavallee@afdist.org
• In Person: Deliver your grievance during normal business hours at the District address listed above
• By Mail: Mail your grievance to the District address listed above

In-Person Delivery Guidance

If submitting a grievance in person, it is recommended that written grievances be placed in a sealed envelope addressed to one of the following to help ensure proper routing:

• Fire Chief Chad LaVallee, or
• Board of Directors

Grievances may be submitted during normal business hours. If you need to speak directly with the Fire Chief, please refer to the Fire Chief office hours listed above.

Availability Notice

Please note that District staff may not be immediately available if they are responding to an emergency call.